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Frequently Asked Questions - Technical What do I have to do in order to play at the City Club casino? In Order to play at the City Club casino you must first download our free software from www.CityClubCasino.com/download.php. The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers in Antigua. This makes City Club casino faster and the gaming experience more fun. How long does the download process take? The average download time is 12-15 minutes, using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop. What's the name of the downloaded setup program? SetupCasino.exe Do I have to download every time I want to play? Absolutely not, you only need to download and install the casino once. The downloaded file is a small file of about 5MB, containing 58 games: Baccarat, Blackjack, Caribbean Poker, Craps, Deuces Wild Video Poker, Keno, Magic Slots, Pai Gow Poker, Roulette, Royal Five Slots (5-reel), Slot Machine (3-reel) and Jacks or Better Video Poker. After installing the file, the casino is accessible from your 'Start' menu, no additional download is necessary in order to play. After downloading the software, what do I do next? Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process. What are the minimum system requirements? - Windows 2000, Windows 98, Windows NT or Windows 95  - Pentium 100MHz - 8MB RAM - SVGA Monitor, 256 colors - At least 8MB free Hard Disk Space For optimal results, set your monitor to high color (16 bit) and 600x800 resolutions. Can I use City Club Casino with a Mac computer? For a Mac version, please write to us at support@CityClubCasino.com for detailed instructions on the installation procedure. How do I use City Club Casino with AOL? AOL users can use the City Club Casino software with AOL version 3.0 or later. What should I do if I receive a message "Account not found. Please verify your account information and try again."? It is possible that you are trying to enter the DEMO mode casino with a Real money mode username and password or enter a Real money mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and email to support@CityClubCasino.com and request your username and password, or just call our customer service toll free number at 1-(800)-305-7818. What should I do if I can't find the City Club Casino icon on my desktop? If the City Club Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
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