Thursday, July 24 th 2008

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FREQUENTLY ASKED QUESTIONS (FAQ) We have compiled this list of FAQ (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.  Cashier FAQ - Deposits and Withdrawals, Table limits and security. How do I make a deposit to my account? How long does it take to process my deposit? What are One ATM Cyber Processing and/or 1ATM.Com? How do I withdraw my winnings? What is the "pending withdraws" screen? I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request? How can I follow up financial transaction operations? How much can I deposit to my City Club casino balance? What is my PIN number and how do I get it? Is it safe to use my credit card at the City Club Casino?  CITADEL FAQ How Do I Make a Citadel (ACH) Deposit?  NETeller FAQ What is NETeller? How do I deposit, withdraw, and transfer funds? How do I become certified? How do I verify my bank account? Why was my withdrawal declined? Why was my credit card declined? How do I change the personal information in my NETeller account? Why is my transfer to a merchant still pending? How do I make a NETeller Deposit?  Games FAQ - Game features, rules and fairness How can I be sure that the games are fair? How is the outcome of the games generated? How do I chat with other players? What are COMP points and how do I accumulate them? What is a Multiplayer or Private group table? What happens if I am suddenly disconnected from the Internet while I play? After placing a bet I suddenly change my mind. How do I remove the bet? Where can I find complete detailed instructions on the various games? How old do I have to be to play for real money? I am not sure what the previous game round result was. What do I do?  Technical FAQ - Download and Installation progress What do I have to do in order to play at the City Club casino? How long does the download process take? What's the name of the downloaded setup program? Do I have to download every time I want to play? After downloading the software, what do I do next? What are the minimum system requirements? Can I use City Club casino with a Mac computer? How do I use City Club casino with AOL? What should I do if I receive a message "Account not found. Please verify your account information and try again."? What should I do if I can't find the City Club casino icon on my desktop?

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